Following are the terms and conditions that constitute our Shipping Policy.
There may be duties or taxes upon arrival into your country based on where you live. If you require more Information on what duties or taxes may be due upon delivery, please contact your local customs office. If the customer refuses to pay for the legal duties and taxes on a REYA shipment, Reya is not responsible for the potential repercussions with the postal service.
Please keep in mind that once a package leaves our warehouse, it is in the hands of the postal service. If you experience any problems during the transit, please contact the shipper immediately.
If the package was not delivered to the customer, due to provision of an incorrect address a upon checkout, REYA will not be held responsible and will not be able to offer the customer a refund.
Shipment processing time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or Holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. We are using DHL as our shipping agent. Our local delivery (In Kuwait) orders are set to a flat fee of 3KWD.
Customs charges may apply based on your country's charges.
Shipment confirmation & order tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.