Refund policy

We have a no refund no return policy, all our sales our final.
Under some circumstances, for the item to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@by-reya.com or WhatsApp us on  +965 97876434. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note we don't accept returns or cancellations only if the item you received is somehow damaged.

You can always contact us for any return question at info@by-reya.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to contact us letting us know your order number and to which product you'd like to exchanges, please note that you must exchange the item within 1 day of receiving it.


Refunds
We will notify you once we’ve inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too, up to 20 business days.